FAQ

Why we are here?

We at Promise keep our word, and we assure good skin days ahead. Optimized for the fast-paced, busy-bee lifestyle, our line is designed to center around your self-care moments. With skincare that’s made of efficient, easy-to-use products and formulas that do-as-they-say, you’re guaranteed to keep your skin and your wallet as happy as can be. 

Honestly, all we care about is you. That’s why we invest in deliveries that head your way in the speediest matter. Best part? if for any reason you’re not obsessed with your newly-purchased products, we’ll reimburse you for the entire fee plus any shipping costs❤

Products

What ingredients do you use and are they natural?
Our products are based on potent natural extracts and innovative formulations. Unlike other skincare brands, we go to great lengths to source our hard-working ingredients from the toughest environments on earth, including here in Israel. Why? Because in order to adapt to harsh conditions, these plants are packed full of powerful compounds that work to nourish and beautify skin more quickly and effectively than the rest.

Are your products tested on animals?
Of course not. All of our products are cruelty-free and PETA approved.

Payment

What forms of payment methods do you accept?
We accept all major credit cards and PayPal for your convenience

Shipping

Where do you ship and how long does shipping take?
We ship Worldwide. Shipping takes up to 4-7 business days.

What are the shipping costs?
Shipping to the US is totally free 😊 with no minimum order!

How do I track my order?
Once we ship your package, you'll get an email with your tracking number.

100% Warranty Policy

What is your return & refund policy?
It’s simple: If for any reason you’re not obsessed with your new products, we’ll reimburse you for the entire fee plus any shipping costs* ❤
To arrange a return, get in touch at info@promise-cosmetics.com or message us on social.

*Shipping rates for USPS First Class Mail